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RMA FORM: Download here

RETURN MERCHANDISE AUTHORIZATION (RMA):


Please Email for an RMA # to return any merchandise for repair or replacement in accordance with our one year warranty.
All RMA numbers are good for 10 days from the date issued. Please ship merchandise as soon as possible.
Please have the following ready:
Invoice Number
Date of purchase
Nature of problem (must be specific)

Please mark RMA# on address label of package and include a copy of the invoice along with a short note with a description of the problem.

All returned murchandise must be received by us BEFORE a replacement will be shipped.

All defective items will be replaced or repaired at our descretion within the terms and limits of the manufacturers warranty.
We reserve the right to keep the defective merchandise from one (1) to thirty (30) days for repair or exchange.

There will be a charge for service on non-defective merchandise, and for any assistance resulting from operator error.
Any merchandise returned for replacement that is not defective will be returned freight collect.

Customer holds the responsibility for proper packaging and shipping. Items damaged or lost in shipping will be the sole responsibility of the customer. Merchandise is considered out of warranty if any visible damage is found on the returned items or if warranty labels have been removed or cut.

 

 

 

 
















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